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The Quirks! Help Desk logo

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International customs fees and import duties

Buyers ARE RESPONSIBLE for additional costs such as duties, taxes, and customs clearance fees. Import charges can vary but are most commonly based on the price and type of item. We are unable to predict which fees, if any, will be applied, and have no way to calculate what you might be charged. Often you are notified by your home counties postal service of any additional fees you might have to pay before you receive your items. We are very happy to ship worldwide, and do our best to make sure customs forms are filled out correctly. Paying import or customs fees is not unusual, and if you order out of country often, you are likely to have experienced this already. 

We have no control over fees or delays. Contacting your local customs office can provide additional information. 

If you refuse to pay customs, your order will be returned to Quirks by the local postal service. Additional fees will be incurred and deducted from your refund or billed to you. You will not be refunded until your order has returned to us, and the amount refunded will be subjected to restocking fees, and dependent in the condition in which it is received. 

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