Return requests must be received within 48 hours of package delivery. When requesting a return, please provide your order number, and the item you would like to return. Upon return approval you may sent a return label, if you ship a return on your own, you are responsible for the shipment. You should expect to receive your refund within five business days of when your return is received.
You may return most new, unused items within 20 days of delivery for a full refund upon approval. We work hard to ensure that your shipment is correct, so we'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items must be received in original re-sellable condition, AND in it's original and complete, product packaging. Returns are subject to a re-stocking fee of 10%, shipping costs, and any special offer reimbursements from the original order. Seasonal merchandise, special orders, made-to-order items (art poles, floor vinyls, etc.), sale, clearance, used, items missing their product packing, and gift with purchases are not eligible for returns or exchanges.
*If your return is from an order that contained a gift with purchase, discount code, or special offer, the value of such could be deducted from the refund total. Not all discount codes can be reissued or used on a future order. If you have questions regarding your order please contact us.
Refunds will be provided your original payment method unless it is agreed to be issued as Quirks store credit.